Privacy and Cookie Policy for Dream Lounge

Effective Date: 6/12/2024

Dream Lounge respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, disclose, and protect information obtained through our website, in compliance with applicable laws, including the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.

1. Scope of the Policy

This Privacy and Cookie Policy applies to all visitors and users of the Dream Lounge website and outlines how we handle personal data collected through:

• Website browsing and interactions.
• Online reservations, bookings, and enquiries.
• Marketing communications, promotions, and sales.

2. Personal Data We Collect

We may collect the following types of personal data:

• Identity Information: Name, date of birth, and other identifying details provided during bookings or enquiries.
• Contact Information: Email address, phone number, and postal address.
• Transaction Information: Booking details, payment information (processed securely through third-party providers), and purchase history.
• Technical Data: IP address, browser type, device information, and cookies.
• Marketing Data: Preferences for receiving marketing and promotional materials.

3. How We Use Your Data

We use your personal data to:

1. Provide Services: Process bookings, reservations, and event enquiries.
2. Improve User Experience: Customise website content and features.
3. Marketing Purposes: Send promotional offers, updates, and newsletters (only with your consent).
4. Analytics and Performance Tracking: Monitor website usage patterns to improve our services and marketing strategies.
5. Compliance: Ensure adherence to legal and regulatory requirements.

4. Legal Basis for Processing Data

Under GDPR, we process your data on the following legal grounds:

• Consent: For marketing communications and optional cookies.
• Contractual Obligation: To fulfil bookings or reservations.
• Legitimate Interests: To improve website performance and customer service.
• Legal Compliance: To meet regulatory requirements such as tax records or licensing obligations.

5. Data Sharing and Storage

• Third-Party Providers: We share data with trusted partners, including payment processors, email marketing platforms, and analytics services, only for the purposes outlined above.
• Storage: Your data is securely stored and retained only as long as necessary to meet the purposes specified or as required by law.

6. Your Rights Under GDPR

You have the following rights regarding your data:

1. Access and Portability: Request access to the data we hold about you.
2. Correction: Update inaccurate or incomplete information.
3. Erasure: Request deletion of your data where applicable.
4. Objection: Opt-out of specific data processing activities, including direct marketing.
5. Withdrawal of Consent: Revoke consent for marketing at any time.
6. Complaints: Lodge a complaint with the UK’s Information Commissioner’s Office (ICO) if you believe your rights have been violated.

To exercise your rights, please contact us at [Insert Contact Email].

7. Cookies Policy

Dream Lounge uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that collect information about your preferences and website activity.

Types of Cookies We Use

1. Essential Cookies: Enable core functionality, such as navigation and reservations.
2. Performance Cookies: Track website performance and user behavior (e.g., Google Analytics).
3. Functional Cookies: Remember user preferences for a tailored experience.
4. Marketing Cookies: Deliver targeted ads and promotional content based on your browsing activity.

Cookie Consent

Upon your first visit, we request your consent for non-essential cookies via a banner. You can manage or revoke your consent at any time through our “Cookie Settings” page.

Managing Cookies

Most browsers allow you to block or delete cookies. However, disabling cookies may affect website functionality.

8. Data Security

We implement robust measures to protect your data, including:

• Secure servers and encrypted connections.
• Access controls to restrict unauthorised data access.
• Regular monitoring and updates to ensure compliance with industry standards.

9. Changes to This Policy

We may update this Privacy and Cookie Policy periodically. Any changes will be communicated on our website with an updated effective date.

10. Contact Information

For queries or concerns about this policy, please contact us at:

• Email: info@dreamloungehub.com
• Address: Dream Lounge, 320 Edgware Rd, London W2 1DY

Last Updated: 6/12/2024